Frequently Asked Questions

Grill Masters Club is America’s #1 grilling & BBQ subscription box.

Each month, our award-winning team of certified pitmasters curates a unique box of 5+ premium barbecue sauces, dry rubs, seasonings, condiments and other grilling tools and accessories.  

We’re talking top shelf, award-winning, delicious sauces and rubs from small batch and artisanal brands — and we deliver these amazing items straight to your door.

Each box also includes an 8-page printed recipe booklet, plus more exclusive digital content unlocked through a QR code, further enhancing The Ultimate BBQ Experience. Each month you will receive multiple recipes for each product in the box, product tips, the fascinating stories behind the featured brands, plus BBQ tricks and tips, video content, and exclusive deals from the featured suppliers.

Subscribe today to discover new flavors and join our community passionate pitmasters, smokers, and BBQ-enthusiasts. Grillers of all skill levels are welcome!

Give the gift of BBQ with a subscription to Grill Masters Club!

It’s a unique and thoughtful present for any holiday or occasion: Valentine’s Day, Father’s Day, Christmas, birthdays, graduations, housewarming gifts, corporate gifts and more (see our Gift Notification Card page with print and digital versions available).

Each monthly box is a carefully curated collection of 5+ premium grilling and BBQ products, including barbecue saucesdry rubsmarinadesspicesgrilling tools and accessories we know you’ll love.

Our team takes the time to research, taste test, and vet every supplier and product we feature. If the product isn’t up to our standards, it simply won’t be in the box!

Remember to scan the QR code inside your box to unlock the full experience, including bonus recipes, grilling tips, video content, and exclusive deals and discounts from the suppliers.

Click here to subscribe for yourself or give a subscription as a gift.

Tip: See the current status of monthly shipments on our Box Status page.

Your first box ships within 72 hours. Subsequent boxes will ship on or around the 8th or 18th of the following month, depending on when your first box ships. Subscription orders received from the 1st to 15th of each month get placed in the batch that ships on the 8th; subscription orders received from the 16th – 31st of each month get placed in the batch that ships on the 18th.

Boxes arrive at their destination 3-8 days after the tracking number was generated. Please note that boxes ship from our fulfillment center in Texas.

Once your box has been packed and assigned a shipping label, you’ll be notified via email when it ships. This will include tracking information so you can monitor the status of your delivery.

At this time, we cannot provide a guarantee on the condition of the box, or timing of its delivery, for international orders (outside of the continental United States).

PLEASE NOTE: We DO NOT offer refunds or replacements for damaged or undelivered boxes shipped outside of the continental United States.

While we appreciate every international customer, please remember that shipments are made at your own risk. Grill Masters Club cannot be held responsible or liable if the box arrives damaged, or doesn’t arrive at all. That said, we are working to improve the experience for international members, and hope to offer more options in the future.

Visit our Gift Notification Card page to explore print and digital versions to send to your gift recipient.

Father’s Day, anniversaries, birthdays, congrats, thank you versions and more are available!

The Ultimate BBQ Experience is a monthly subscription and subscriptions are set to automatically renew. However, you can pause or cancel your subscription at any time by logging in to your account or by submitting a support request.

Depending on when your subscription was ordered, automatic renewals (recurring billing) occur on the 1st or 15th of the month after your subscription’s final box has shipped. This means your card will be charged on the 1st or 15th if your subscription is set to automatically renew.

Simply put, if you’re a month-to-month subscriber, you’ll be billed monthly. If you purchase a 3-month auto-renewing subscription, you’ll be billed every three months.

To change the automatic renewal settings for your subscription, log in to your account or submit a support request.

Here are examples of what you can expect:

Example #1: On July 3rd, you purchase a month-to-month subscription set to automatically renew. Your first box will ship within 72 hours; on August 1, the payment method saved in your account will be charged to automatically renew your monthly subscription so you can receive a box that will ship August 8.

Example #2: On November 16th, you purchase a 3-month subscription set to automatically renew. Your first box will ship within 72 hours; your second box will ship on December 18; your third box will ship on January 18. On February 15, your credit card will be re-billed for a 3-month subscription. The first box from your new subscription will ship February 18.

Example #3:On May 9, you purchase a 6 month subscription set to automatically renew. Your first box will ship within 72 hours; your second box will ship on June 8; your remaining boxes will all ship on the 8th of each month. Your final box will ship October 8. On November 1, your credit card will be re-billed for a 6-month subscription. The first box from your new subscription will ship November 8.

You can change the renewal settings for your subscription at any time. Simply log in to your account or submit a support request.

We’re very sorry to hear that your box incurred damage during the shipping process — we promise it didn’t leave the warehouse that way! We’ve been working hard to improve packaging in order to meet our goal of reducing the number of boxes damaged while in transit.

Please email support@grillmastersclub.com with pictures of the inside and outside of the box exactly as you received it before you dispose of any damaged product(s).

We know it can be messy, but we require images of the damage as supporting documentation before we can issue a replacement (we have to submit them to the carrier when filing a claim). Thank you in advance for your cooperation!

Read more about the replacement process in our support article: My box was damaged in transit. What do I do?

Please note that canceling prevents your subscription from automatically renewing on the 1st or 15th of the month. Canceling your subscription does not initiate a refund; however, if you cancel and contact us before the box ships to request a refund, we are happy to accommodate. Please note that we cannot refund a box that has already shipped. 

To cancel your subscription, log in to your account here. After logging in, you have the ability topause, cancel or extend any active subscriptions.

Any unshipped prepaid boxes from your initial order will still be shipped. The moment you are charged for a subscription, at least one shipment is generated. The number of shipments depends on the subscription term you selected at checkout: A month-to-month subscription generates one shipment, a 3-month prepaid subscription = 3 shipments, 6-month = six shipments, 12-month = 12 shipments.

Example: You purchase a 3-month prepaid subscription on July 25th set to automatically renew*. You receive your first box in August and your second in September.

After receiving your second box in September, you decide you do not want the subscription to renew and you log in to your Grill Masters Club account and cancel your subscription.

You still have one prepaid box to receive in October from your initial 3-month subscription order. When you cancel your subscription, you are canceling the next renewal (which would have renewed on October 18th, and shipped November 9th). When you receive your October box, your subscription will expire.

If you’d like to see your product and company featured in a Grill Masters Club box, you’ll need to send us samples for tasting and provide wholesale information.

Please email sourcing@grillmastersclub.com to learn more.

Absolutely! We’re always on the lookout for opportunities to work with content creators on all types of content — from video collaborations to guest posts on our blog and more.

If you have a piece of content you’d like featured on GrillMastersClub.com and promoted on our social media accounts, please review our UGC Terms and email the content to social@grillmastersclub.com.

For more information about content collaborations, please email social@grillmastersclub.com or contact us on social media.

Yes, if you’d like to promote Grill Masters Club and earn commissions on your sales then you should apply to our affiliate program. To apply to or learn more about our affiliate program, visit our our Affiliate Program page.

Visit our new online help center,Grill Masters Club Support, to find answers to frequently asked questions about shipping, billing, gift subscriptions and more.

If you have a question or need assistance, please click here to submit a support request or email support@grillmastersclub.com.

For business inquiries, email sourcing@grillmastersclub.com.