Frequently Asked Questions

❓What is Grill Masters Club?

Grill Masters Club is America’s leading BBQ and grilling subscription box, curated by real pitmasters to help you discover new sauces, rubs, and grilling essentials with every delivery.

Each curated subscription box delivers 5+ premium BBQ products - including small-batch sauces, rubs, seasonings, condiments, wood chips, and surprise grilling tools - from award-winning American brands you likely won’t find in big box retailers or grocery stores.

Subscribers can choose bi-monthly or quarterly deliveries, making it easy to enjoy or gift the best BBQ experience around.

Every delivery includes a Pitmaster-written recipe booklet packed with step-by-step instructions, pro tips, and pairing ideas to help you make the most of every product.

Beyond our subscription ("The Ultimate BBQ Experience"), we also stock a full line of small-batch rubs, BBQ sauces, marinades, condiments, hot sauces, and grilling fuels available as one-time purchases in our Pitmaster Shop. We're talking premium, award-winning products from American BBQ brands you won't find in your local supermarket. We also stock premium grilling & smoking accessories.

If you aren't interested in a subscription, browse our one-time purchases in the Pitmaster Shop.

Want more information on our subscription options? Check out our HOW IT WORKS page.

Want to give the gift of BBQ? Grill Masters Club has been named America's #1 Gift for Men. Give a subscription to The Ultimate BBQ Experience!

Our subscription box is a “can’t miss” present for any holiday or occasion that will make you a gift-giving hero: Valentine’s Day, Father’s Day, Christmas, birthdays, graduations, housewarming gifts, corporate BBQ gifts and more. You can include a digital gift note that sends immediately, on a scheduled date, or time it for when their gift delivers.

Yes — we do! It’s called Pitmaster Perks, and it’s our free BBQ rewards program for Grill Masters Club members and shoppers alike.

It's the most rewarding loyalty program in ALL of barbecue, offering 5% back in reward points on EVERY purchase.

Here's how it works:

  • Join for free — No fees, no gimmicks. Just create a free account (or enroll via your existing account) to start earning.
  • Earn 5% back in points — For every $1 you spend (including subscription and one-time purchases), you’ll collect 5 points.
  • Points → dollars — Every 1,000 points = $10 toward future purchases (essentially the 5% back translates into real value).
  • Redeem instantly or save up — Use your points at checkout to apply discounts, grab free products or unlock bundles — you decide when and how.
  • Bonus point opportunities — On top of base spending, you can earn extra points for actions like leaving reviews, referring friends, following us on social, celebrating your birthday, and more.
  • VIP perks & early access — Pitmaster Perks members get access to exclusive bundles, first dibs on new drops, and special promotions throughout the year.
  • Your Pitmaster Perks points never expire, so you can save them up for something big — or use them right away on your next BBQ haul.

🔥 Join for free and start earning today: Pitmaster Perks Rewards Program →

Each box includes a rotating selection of 5 or more full-size products:

  • Small-batch BBQ sauces and marinades
  • Award-winning rubs and seasonings
  • Grilling tools & accessories
  • Printed recipe booklet with 6 recipes and grilling pro tips

Our team takes the time to research, taste test, and vet every supplier and product we feature. If the product isn’t up to our standards, it simply won’t be in the box!

Every box follows a unique theme - such as Pulled Perfection or The Grate Tailgate - complete with recipes and videos that show inspiring ways to use every item.

Remember to scan the QR code inside your box to unlock the full experience, including bonus recipes, grilling tips, video content, and exclusive deals and discounts from the suppliers.

Head to our Subscribe & Save page, choose how many boxes you want (1, 3, 4, 6, or 12), pick your delivery frequency (every 2 or 3 months), and check out. Your first box ships within 72 hours. Want to give it as a gift? Use our Give a Gift page instead.

Every box comes with our Happiness Guarantee. If something isn't right, reach out to our team at support@grillmastersclub.com and we'll make it right. That said, our pitmasters taste-test every product before it goes in a box, so the quality is consistently high.

Non-subscription orders ship same or next weekday!

Tip: See the current status of monthly shipments on our Box Status page.

Your first subscription box ships within 72 hours. Subsequent boxes will ship on or around the 9th or 23rd of the following delivery period, depending on your initial signup date. Signups between the 1st to 15th of each month get placed in the batch that ships on the 9th; signups between the 16th – 31st of each month get placed in the batch that ships on the 23rd.

Boxes arrive at their destination 3-8 days after the tracking number was generated. Please note that boxes ship from our fulfillment center in Texas.

Once your box has been packed and assigned a shipping label, you’ll be notified via email when it ships. This will include tracking information so you can monitor the status of your delivery.

Canadian customers can shop on our dedicated store for Canada at GrillMastersClub.ca with free shipping, duties included.

International customers can order bi-monthly or quarterly auto-renewing "Pay As You Go" subscriptions. We cannot offer prepaid subscriptions to international customers at this time. We also cannot provide a guarantee on the condition of our boxes, or timing of their delivery, for international orders.

PLEASE NOTE: We DO NOT offer refunds or replacements for damaged or undelivered boxes shipped outside of the United States.

While we appreciate every international customer, please remember that shipments are made at your own risk. Grill Masters Club cannot be held responsible or liable if the box arrives damaged, or doesn’t arrive at all. That said, we are working to improve the experience for international members, and hope to offer more options in the future.

We also ship one-time purchases internationally (non-subscription products)! Shipping cost is calculated at checkout based on what's in your cart. Visit the Pitmaster Shop to browse all of our one-time purchase options.

Absolutely. Grill Masters Club is consistently rated one of the best gift boxes for men who love BBQ, grilling, and smoking.

Each box turns an ordinary cookout into an unforgettable experience, making it perfect for Father’s Day, birthdays, Christmas, or any occasion.

Gift subscriptions also include a free digital gift note, which you can send immediately, on a scheduled date, or schedule it to land in their inbox when their gift delivers. The whole family will be thrilled with this purchase!

Not at all. Our pitmasters create recipes and tips for gas grills, charcoal grills, pellet smokers, and even indoor setups. Truth be told, the seasonings and sauces are great when cooking in the kitchen, too.

Whether you’re a weekend griller or a seasoned pro, the products and recipes adapt to your gear and experience level.

Yes! In addition to our subscription boxes, you can shop one-time BBQ essentials through our Pitmaster Shop - no membership required.

Interested in purchasing a past subscription box as a one-time purchase? We've got you. Browse past subscription boxes in our Limited Release BBQ Box collection here (don't wait, these boxes are only available while supplies last).

Check out our Mystery Box option or our 3-Box Bundle as an easy way to experience our boxes without a subscription.

In the Pitmaster Shop, we carry dozens of small-batch sauces, rubs, marinades, and grilling tools featured in past boxes, available for one-off purchase or bundle deals. Shop our collections below:

The Ultimate BBQ Experience is a subscription and subscriptions are set to automatically renew. However, you can pause or cancel your subscription at any time by logging in to your account or Contact Us.

Depending on when your subscription was ordered, automatic renewals (recurring billing) occur on the 1st or 15th of the month after your subscription’s final box has shipped. This means your card will be charged on the 1st or 15th if your subscription is set to automatically renew.

To change the automatic renewal settings for your subscription, log in to your account or Contact Us to submit a support request.

Here are examples of what you can expect:

Example #1: On July 3rd, you purchase a 1-box bi-monthly subscription. Your first box ships within 72 hours. Your card is charged again two months later for your next box, and every two months after that until you pause or cancel.

Example #2: On July 3rd, you purchase a 6-box prepaid subscription with bi-monthly delivery. You're billed once upfront for all 6 boxes. Your first box ships within 72 hours, and subsequent boxes ship every two months. After all 6 boxes have shipped, the subscription renews automatically unless you cancel.

You can change the renewal settings for your subscription at any time. Simply log in to your account or Contact Us.

No problem, we'll make it right!

We’re very sorry to hear that your box incurred damage during the shipping process — we promise it didn’t leave the warehouse that way! We’ve been working hard to improve packaging in order to meet our goal of reducing the number of boxes damaged while in transit.

Please email support@grillmastersclub.com with pictures of the inside and outside of the box exactly as you received it before you dispose of any damaged product(s).

We know it can be messy, but we require images of the damage as supporting documentation before we can issue a replacement (we have to submit them to the carrier when filing a claim). Thank you in advance for your cooperation!

You can pause, skip, or cancel your subscription anytime by logging into your account. No phone calls, no questions asked. If you cancel before your next box ships, we're happy to accommodate a refund — just contact us. Any prepaid boxes from your original order will still ship as scheduled.

If you’d like to see your product and company featured in a Grill Masters Club box, you’ll need to send us samples for tasting and provide wholesale information.

Please email sourcing@grillmastersclub.com to learn more.

Absolutely! We’re always on the lookout for opportunities to work with content creators on all types of content — from video collaborations to guest posts on our blog and more.

If you have a piece of content you’d like featured on GrillMastersClub.com and promoted on our social media accounts, please review our UGC Terms and email the content to social@grillmastersclub.com.

For more information about content collaborations, please email social@grillmastersclub.com or contact us on social media.

Yes, if you’d like to promote Grill Masters Club and earn commissions on your sales then you should apply to our affiliate program. To apply to or learn more about our affiliate program, visit our our Affiliate Program page.

If you have a question or need assistance, please Contact Us.

For business inquiries, email sourcing@grillmastersclub.com.